International Shipping Policy – Valley of Wood

1. Scope & Regional Availability

Valley of Wood operates from India and ships exclusively to international destinations worldwide. We do not accept, process, or fulfill domestic orders within India.

2. Shipping Rates

All shipping costs are fully integrated into our product pricing. Standard international delivery is provided at no additional charge at checkout.

3. Order Processing & Lead Times

Because our driftwood lamps, clocks, and home decor items are handcrafted, processing times vary:

• In-Stock Handcrafted Items: Dispatched within 3–5 business days.

• Custom / Made-to-Order Pieces: Dispatched within 7–10 business days (noted on specific product pages).

• Dispatches occur Monday through Friday, excluding Indian public holidays.

4. Shipping Carriers & Transit Times

Orders are shipped via international express couriers (such as India Post, DHL, FedEx, UPS, or Aramex). Estimated transit times after dispatch:

Destination Region	Estimated Transit Time
United States & Canada	7 – 22 business days
United Kingdom & European Union	7 – 22 business days
Australia, New Zealand & East Asia	7 – 22 business days
Rest of the World	7 – 22 business days

Transit times are estimates and do not include potential customs clearance delays in the destination country.

5. Customs, Import Duties & Local Taxes

• Buyer Responsibility: Import duties, VAT/GST, clearance charges, or local entry taxes are not included in the item price and are the sole responsibility of the customer upon arrival in the destination country.

• Customs Clearance: Valley of Wood is not responsible for delays caused by destination customs authorities.

• Refused Deliveries: If a parcel is returned to us because the buyer refuses to pay local customs duties or taxes, return shipping fees and administrative fees will be deducted from any applicable refund.

6. Address Requirements & Delivery Conditions

• Physical Address Required: Couriers cannot deliver to P.O. Boxes, APO, or FPO addresses. A physical street address is required at checkout.

• Contact Information: A valid recipient phone number and email address are mandatory for international customs declarations and courier delivery alerts.

7. Tracking & Delivery Confirmation

A shipping confirmation email containing a direct tracking link and courier details will be issued immediately upon dispatch. High-value parcels may require a signature upon delivery.

8. Damages in Transit & Lost Shipments

Due to the delicate nature of handcrafted wood, glass, and clock mechanisms, all items are securely packed in export-grade packaging.

• Transit Damage: Inspect your package upon receipt. If your order arrives damaged, notify us within 24 hours of delivery at valleyofwood@gmail.com with photos/videos showing both the damaged item and the external packaging.

• Lost Packages: If tracking shows no movement for more than 10 business days after dispatch, contact us so we can open an official inquiry with the carrier.

9. Materials Compliance & Sanitation

All natural driftwood and timber components undergo standard cleaning, treatment, and sanitation prior to export to comply with international wood import regulations.