Refund policy

Refund & Return Policy

At Valley of Wood, every product is handcrafted by skilled artisans using natural driftwood and reclaimed wood. Because of this, each piece is truly one of a kind.

All Sales Are Final

We do not accept returns, exchanges, or cancellations once an order has been placed. As our products are made from natural driftwood and handcrafted to order, no two pieces are exactly alike. Variations in grain, texture, colour, and appearance are not defects — they are the beauty of natural wood.

We kindly request that you review all product descriptions, dimensions, and photographs carefully before purchasing.

Damaged Items

We pack every order with great care. However, if your item arrives damaged during transit, please contact us within 48 hours of delivery with your order number and clear photographs of the damage. We will do our best to find a suitable resolution.

Claims raised after 48 hours or without photographic evidence cannot be processed.

Order Cancellations

Cancellations are only possible within 12 hours of placing your order, and only if production has not yet begun. Please email us immediately with your order number to request a cancellation.

International Orders

All customs duties, import taxes, and applicable fees for international shipments are the responsibility of the buyer.

Questions?

If you have any questions before placing your order, we’d love to hear from you. Please reach out at valleyofwood@gmail.com and we’ll be happy to help.